Data Policy
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Your data allows us to serve you better

For many years, borsa-trade.com has been processing personal data to provide you with personalized banking experience. Protecting the integrity of personal data is our top priority. We want you to know what personal data we collect and why, how we use it and the choices and controls you have.
Personal data is used to provide you with secure access to our products and services and to enhance your customer experience through offerings matching your needs. Your personal data enables us to understand your personal needs which enable us to provide you with best possible support and advice.

borsa-trade.com is committed to protecting your personal data. We continuously implement appropriate technical and organizational measures to keep data protected from unauthorized access so your valuable details are safe with us. Customer data is subject to secrecy and is kept strictly confidential.



Your data is safe with us

Personal data is any information that can be linked to a person. This includes identity data such as your name, contact information, card payment information, operations performed at a branch, agreements you have entered into, and information we obtain about you in your communication with our Consultation Center. The data we collect depends on the services you use. We may collect information such as name, identification code, date of birth or preferred language of communication. We also ask for data when you contact us via Online Support.
borsa-trade.com limits the processing of customer data to a minimum and you can control what data you want to share with us. Your personal data will be stored no longer than necessary for the purpose of the processing activity.



Why personal data is collected?

Your data is used to provide you with products and services you’ve requested and to ensure that you can conveniently use them. We also use your data to improve our products and service quality by conducting customer surveys and market analyses. Last but not least, your personal data helps us prevent money laundering, enables us to carry out credit and risk assessments. The personal data you have entrusted to us allows us to serve you in line with your preferences, as well as providing you customized support and advice. We also process your personal data to be able to create tailor-made offers to you. You can also choose whether or not you want such customer experience.

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